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How can I handle customers with poor attitudes?

Don't Yell At Your Customers

Let's face it. Sometimes customers get under our skin. They either just don't get it, or we're having a really bad day. The fastest way to lose a customer and customers with listening ears is to "go off" on your customer. Don't yell. Don't make snide remarks, and most definitely don't call your customer names. If you can't deal with a customer, find an employee who can.

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