Managing Employees Tips

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How Do You Deal With Conflict?

Resolving Complaints

At one time or another, every manager has been confronted by an employee complaining about another team member. At best, these situations are awkward. In severe instances, morale and effectiveness are drastically impaired.

How can you handle these situations in a manner that discourages complaining? Consider these strategies as you attempt to redirect the conflict to the parties involved.

1. Ask the complainer if he/she has discussed the matter with the other individual. If not, suggest that he/she do. If so, determine how the parties will allow you to help.
2. Ask the complainer if he/she is willing to share his/her feelings with the other person.
3. As a last resort, ask the complainer if you can discuss the complaint with the other party.

   
Any suggestions on having a bad day at the job?

Breaks Boost Employee Morale

The breakroom seldom rates first priority in any office, but having healthy, nutritious snacks available for your employees can be a real boost to worker efficiency and morale.
In today's world, especially in two career families, getting a brief respite from computers and workstations is appreciated and can actually improve overall employee attitude and efficiency.
Experts say its important to take a short break both in the morning and in the afternoon and that we should stretch our hands, fingers, legs and necks when doing so.
What better way to give the body a good stretch than walking to the breakroom for a healthy treat? It's just a brief investment of time that pays itself back quickly in reduced stress and greater productivity.

   
Will my references be checked?

Reference Checks

Checking references is a routine part of the employment process. Yet, the actual steps involved in the process vary widely from company to company. A survey of 2,640 companies by the Society for Human Resource Management (SHRM) revealed a lack of standardization. According to SHRM, about 81% of companies will verify the accuracy of your last employment and 57% will confirm that your title was correctly reported. About 44% of human resource departments will check criminal records, while only 28% actually will check your driving record.

   
Are Your Employees Job Hunting?

Employees Seeking Other Employment

Consider several clues that will cue you in to an employee seeking other employment:

- Significant increase in personal phone calls.

- Personal or sick days taken beyond the norm.

- More closed door time for office employees.

- Change in personality - a normally active employee becomes very passive, or the usual wallflower becomes talkative and involved.

Once the warning signs are there, consider a plan of action. If you don't want to lose the employee, take steps to improve her work relationship with your company. If you don't mind losing the employee, at least you are prepared to deal with the transition.

   
What resources are there for learninghow to manage long term employeeS

Resources for Managing Long-Term Employees

Managing tenured employees is only a slight change from managing new employees. Employees respond to open communication, motivation, and especially to consistency in management. There are not a lot of resources on managing tenured employees because most authors assume that if you have tenured employees then you have a good management strategy.

If you are a new manager with tenured employees, "The First Time Manager" by Loren B. Becker (1997) retails for about 10 dollars at Amazon.

If you are a tenured manager looking for ways to create better tenured employees, another good book that retails for about 10$ is "How To Manage Problem Employees: A Step by Step Guide For Turning Difficult Employees Into Performers" By Glenn Shepard (2005)

   
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Lynne Christen