Which Came First, Management Or Bureaucracy?
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Which Came First, Management Or Bureaucracy?
Nothing is as frustrating as dealing with an organization
burdened with mounds of red tape. If you could turn back
the clock and view the history of the organization, you'd
likely see that it hasn't always been that way.
How does the bureaucratic burden develop in an
organization? Usually, the catalyst is the effort put into
solving a problem. Management tends to address problems
with more rules and procedures. What starts as a process
requiring a few steps to accomplish a given task soon can
balloon to a much longer, more involved procedure. If it
feels burdensome and ridiculous to those who are working in
the company, imagine how the customers perceive the
boondoggle!
Since management gives birth to complexity, you might
correctly guess that only management can kill the beast. A
planned program of procedural review should be part of the
effort of every management team. One of the steps of this
type of review must always search for any way to simplify a
given task while maintaining the integrity of what is being
accomplished. Management must continually look for ways to
reinvent the various processes within the company to
communicate to others that this freedom of thought is
available throughout the organization.
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