Sounds corny I know, but unless you are a naturally bubbly
person, you need work. Even if you do most of your work on
the phone, you can hear the difference in your voice when
you smile. Go ahead and try it -- you will notice your
voice is lighter. By smiling, you set the tone of a
conversation. If you have to fake it, that shows also -- so
work on enjoying what you do.

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